Frequently asked questions
Ordering from Samathvam happens over WhatsApp. Here are answers to the questions we hear most often — and if yours isn't here, just ask.
How do I order?
Browse the catalog, open a product and choose your quantity, then tap the WhatsApp button to send us your order. You can also message us on WhatsApp (opens in a new tab) directly. We confirm availability and the final price with you in the chat — there is no cart checkout or online payment on the website.
Is there a minimum order quantity?
For some products, yes. If a product has a minimum order quantity, it is shown on that product's page, and we can't take orders below it.
Do you offer bulk prices?
Yes — bulk prices may apply when you order larger quantities. Where a product has bulk prices, they are shown on its product page, and the final price is confirmed with you on WhatsApp.
Can items be customized?
Many items can be customized on request. Tell us what you have in mind on WhatsApp or through the enquiry form, and we'll agree the details with you there. Before we start work, we share a sketch or spelling proof for your approval — please check the names and spelling carefully at that step.
How do I send an enquiry for many items at once?
Add the products you like to your enquiry basket and send the whole list to us on WhatsApp in one message. For bulk or custom orders — for example return gifts for a wedding or a naming ceremony — you can also use the enquiry form to tell us your event date, quantity and budget.
Is your jewelry real gold or silver?
No — Samathvam's jewelry is imitation (fashion) jewelry. If you'd like to know more about a particular piece, just ask us on WhatsApp.
How do I pay?
We accept payment by UPI. There is no online payment on the website — we confirm your order and the final price with you on WhatsApp first. Your order is final once it is confirmed on WhatsApp and the advance is paid; the advance amount is agreed with you on WhatsApp for each order.
Where do you deliver? Do you deliver outside Bengaluru?
Yes — we deliver across India. You can also pick up your order in Padmanabhanagar, Bengaluru.
See our shipping policy for details.
How long will my order take?
We dispatch your order within 3–5 working days after it is confirmed, and delivery usually takes about 3–5 days after dispatch. Customized and bulk orders take about 10 days to make, so please order well before your event.
If you're ordering for an event, please tell us the date when you get in touch.
How much does shipping cost?
Shipping is charged by weight, and we confirm it with you on WhatsApp along with the final price. Delivery is free within Bengaluru for orders above ₹1,000.
Can I return or exchange an item?
If an item arrives damaged or wrong, we'll sort it out: tell us on WhatsApp within 3 days of delivery and send an unboxing video. Items that arrive undamaged can't be returned, and there are no returns on customized items.
Please read our returns & refunds policy, and message us on WhatsApp if something isn't right with your order.
Still have a question?
Message us on WhatsApp, or send a bulk or custom enquiry with your event details.