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Terms of Use

Last updated: TODO(owner): date this version is approved and published

Draft — to be reviewed by the owner (and ideally a legal professional) before publishing.

1. About these terms

These terms apply when you use this website and when you order from Samathvam. By using the site or placing an order, you agree to them. Please also read our Privacy policy,Shipping policy and Returns & refunds policy, which form part of these terms.

2. Who we are

Samathvam is a Bengaluru-based business selling return gifts, imitation jewelry and customized gifts, owned bySpoorthi Athreyas. "We", "us" and "our" mean Samathvam.

  • Legal name: Samathvam, a sole proprietorship of Spoorthi Athreyas.
  • Samathvam is not registered for GST, so no GST is added to our prices.
  • Address for legal notices:TODO(owner): should a postal address be published here? If yes, tell the developer which one — until then no address is shown.

3. Products and photos

Our jewelry is imitation (fashion) jewelry. We try to show every product accurately, but colours can look slightly different on different screens, and photos are for illustration. If you need exact details about a piece — size, material or finish — please ask us on WhatsApp before ordering.

TODO(owner): anything else customers should know — e.g. handmade items may vary slightly from the photo; jewelry care instructions.

4. Prices, minimum orders and bulk prices

  • Prices shown on the website are a guide. The final price for your order is confirmed with you on WhatsApp before the order is confirmed.
  • Some products have a minimum order quantity, shown on the product page. We can't accept orders below that quantity.
  • Bulk prices may apply for larger quantities; where available, they are shown on the product page.
  • Samathvam is not registered for GST, so no GST is added to prices. Shipping is charged separately, by weight, and delivery is free within Bengaluru for orders above ₹1,000 — see our Shipping policy.

If a price on the website is wrong because of an error, we'll tell you before you confirm your order, and you can choose whether to go ahead at the correct price.

5. Placing an order

Orders are placed over WhatsApp. Sending us an enquiry basket, the enquiry form, or a WhatsApp message is a request — not yet a confirmed order. We confirm availability and the final price with you on WhatsApp.

Your order is final once we have confirmed it on WhatsApp and you have paid the advance.

We may decline an order, for example if an item is out of stock or can't be ready by the date you need it.

6. Payment

There is no online payment on this website, and we never ask for card details on the website.

  • We accept payment by UPI.
  • An advance is needed to confirm your order. The advance amount is agreed with you on WhatsApp for each order.
  • If a confirmed order is cancelled, the advance is not refunded (see ourReturns & refunds policy).

TODO(owner): when is the balance due — e.g. before dispatch, or on pickup?

7. Customized orders

Many items can be customized on request. The details — such as names, text, colours, quantity and timeline — are agreed with you on WhatsApp before we start.

  • Before work starts, we share a sketch or spelling proof for your approval. You confirm the names and spelling at this step, so please check them carefully.
  • Customized and bulk orders take about 10 days to make, so please order well before your event.
  • Customized items can't be returned (see our Returns & refunds policy).

TODO(owner): can a customized order be changed after you've approved the proof?

8. Delivery, returns and refunds

Delivery is covered by our Shipping policy, and returns, exchanges, refunds and cancellations by our Returns & refunds policy.

9. Reviews

If you submit a review, it must be honest, about your own experience, and must not contain anything offensive, unlawful, or anyone else's personal information. We read every review before publishing it and may decline to publish or remove any review. Published reviews show your name, rating and text publicly. (Review submission is currently paused.)

10. Website content

The text, logo, design and product photos on this website belong to Samathvam — all product photos are our own. Please don't copy or reuse them without our permission.

11. Liability and governing law

TODO(owner): suggested wording — please have a lawyer review before publishing.

If something goes wrong with an order, our liability is limited to the amount you paid for that order. We are not liable for indirect losses, or for delays caused by couriers or by events outside our control. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

These terms are governed by the laws of India, and the courts at Bengaluru have jurisdiction over any dispute.

12. Changes and contact

We may update these terms from time to time; the "Last updated" date at the top shows when they last changed. The version in force when you place an order applies to that order.

Questions about these terms? Message us onWhatsApp (+91 63648 16184)or emailTODO(owner): business email address (coming soon).